WHAT IS OUR

RETURNS POLICY?

We do offer returns in case there is a technical problem with a device within the Limited Warranty conditions of the product or if there is an error in quantity, quality or product variant of any natural oil or accessory product.

Product returns must be requested within 14 days from purchase and requested in writing to the email info@oilgrow.co.za. Only a few kinds of products can be exempted from return. If we choose to exempt these products, we will clearly state so before the transaction is concluded.

We will reimburse all payments received by you (including the shipping costs of sending the goods to you) within 7 days after the goods have been received back. The customer bears only the shipping costs of returning the goods. Likewise, if you return part of the order, we do not have to refund the shipping cost of sending you the product. If technically possible, we will return the payments via the same payment method through which we have received payment.